Microsoft - Technical Advisor

Location: San Francisco, CA | Posted under Part-Time Jobs on June 26, 2012

company information

http://careers.microsoft.com/gclp.aspx

Job Description

The retail Technical Advisor will be the primary provider of product knowledge and both software and hardware technical support to Microsoft retail customers.

Responsibilities

• Maintain an elite level of product knowledge in all Microsoft retail product and service offerings.
• Be the in-store example of the Microsoft vision of the customer relationship
• Troubleshoot customer issues and provide win-win solutions for our customers.
• Provide customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.
• Collaborate with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with elated customers.

SKILLS:

Minimum requirements:
Microsoft certifications preferred.
Other technology certifications preferred including hardware services.
2 years minimum technical services software and hardware work and teaching, training, or selling in a retail and/or service environment required.
College degree preferred or equivalent work experience
Skills/Abilities required
Detail-oriented with excellent written and verbal communication skills.
Exemplary presentation skills.
Ability to multi-task is a must.
Superior customer service/people rapport building skills, both 1:1 and in a group environment.
Lifting/carrying (loading and unloading all those great products and carrying purchases out for our customers will be required!)

To Apply:

Please contact Lorna Parial at lparial@aii.edu

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1170 Market Street
San Francisco, CA 94102
415-865-0198
www.artinstitutes.edu/sanfrancisco

FOR OFFICE USE ONLY

Follow-Up:LP

Posted By:NJ

Majors: PT